Privacy policy

This privacy statement was last updated on July 30, 2024 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

In this privacy statement, we explain what we do with the data we obtain about you via https://esteticathermal.cat/en. We recommend that you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
  • we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
  • we first request your explicit consent to process your personal data in cases requiring your consent;
  • we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, date and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

1.1 Contact - Through phone, mail, email and/or webforms

For this purpose we use the following data:

  • A first and last name
  • An email address
  • A telephone number

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data until the service is terminated.

1.2 Payments

For this purpose we use the following data:

  • A first and last name
  • Account name or alias
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data until the service is terminated.

1.3 Registering an account

For this purpose we use the following data:

  • A first and last name
  • Account name or alias
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data until the service is terminated.

2. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy. 

3. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organization is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

4. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

5. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

6. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

7. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us using the information below. You have the following rights:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

8. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.

9. Contact details

Anna LLenas Torrent
Ramón Cabrera 5
spain
Website: https://esteticathermal.cat/en
Email: info@esteticathermal.cat
Phone number: 972642176

10. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

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Appendix

Statistics

This website uses Burst Statistics, a privacy statistics tool to analyze visitor behavior. For this functionality, we (this website) collect anonymous data, stored locally without sharing with other parties. For more information, please read Burst's Privacy Statement.  

Compliance | The Privacy Suite for WordPress

This website uses the Privacy Suite for WordPress from Complianz to collect records of consent. For this functionality your IP address is anonymized and stored in our database. For more information, see the Compliance Privacy Statement.

WooCommerce

This sample text includes the basic ideas about what personal data the store collects, stores and shares, as well as who has access to that data. Depending on which options are active and which additional extensions are used, the specific information shared by the store may vary. We recommend that you consult an attorney to decide what information to display in the privacy policy.

We collect information about you during the process of completing the purchase in the store.

What data we collect and store

While you visit the website, we will track:
  • Products you've viewed: We'll use this to, for example, show you products you've viewed recently
  • Location, IP address and browser type: We will use this for purposes such as estimating taxes and shipping costs
  • Shipping Address: We will ask you to provide this so that we can, for example, estimate the cost of shipping before you place an order, and ship your order to you!
We will also use cookies to track the contents of your shopping cart while you browse the site.

Note: You may want to detail the cookie policy, and link to that section from here.

When you buy something from us, we ask you to provide information about yourself including your name, billing address, shipping address, email address, phone number, credit/payment card details, and optional information such as username and password. We will use this information for purposes such as:
  • Sending account and order information
  • Responding to requests, including refunds and claims
  • Payment processing and fraud prevention
  • Store account settings
  • Complying with any legal obligations we have, such as calculating taxes
  • The improvement of the offers of the store
  • Sending marketing messages, if you have chosen to receive them
If you create an account, we will store your name, address, email and phone number, which we will use for the payment process and future orders. We usually store information about you for as long as we need it for the purposes for which we collect and use it, and we are not legally required to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes name, email address, and billing and shipping addresses. We also store comments or reviews, if you choose to leave them.

Who on the team has access

Team members have access to the information you provide us. For example, admins and store managers can access:
  • Order information, such as what was purchased, when it was purchased, and where it should be shipped, and
  • Customer information, such as name, email address, and billing and shipping information.
Team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

In this section you should indicate with whom you are sharing data, and for what purpose. This could include, but is not limited to, statistics, marketing, payment gateways, shipping providers, and third-party embeds.

We share information with third parties, who help us deliver our services and orders; for example --

Payments

In this subsection you should indicate which third-party payment processors you are using to support in-store payments, as they may deal with customer data. We've included PayPal as an example, but you should delete it if you're not using PayPal.

We accept payments via PayPal. When processing payments some of the data will be passed to PayPal, including information necessary to process or support the payment, such as the purchase total and billing information. Check it out PayPal privacy policy for more details.

WooCommerce

This sample text includes the basic ideas about what personal data the store collects, stores and shares, as well as who has access to that data. Depending on which options are active and which additional extensions are used, the specific information shared by the store may vary. We recommend that you consult an attorney to decide what information to display in the privacy policy.

We collect information about you during the process of completing the purchase in the store.

What data we collect and store

While you visit the website, we will track:
  • Products you've viewed: We'll use this to, for example, show you products you've viewed recently
  • Location, IP address and browser type: We will use this for purposes such as estimating taxes and shipping costs
  • Shipping Address: We will ask you to provide this so that we can, for example, estimate the cost of shipping before you place an order, and ship your order to you!
We will also use cookies to track the contents of your shopping cart while you browse the site.

Note: You may want to detail the cookie policy, and link to that section from here.

When you buy something from us, we ask you to provide information about yourself including your name, billing address, shipping address, email address, phone number, credit/payment card details, and optional information such as username and password. We will use this information for purposes such as:
  • Sending account and order information
  • Responding to requests, including refunds and claims
  • Payment processing and fraud prevention
  • Store account settings
  • Complying with any legal obligations we have, such as calculating taxes
  • The improvement of the offers of the store
  • Sending marketing messages, if you have chosen to receive them
If you create an account, we will store your name, address, email and phone number, which we will use for the payment process and future orders. We usually store information about you for as long as we need it for the purposes for which we collect and use it, and we are not legally required to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes name, email address, and billing and shipping addresses. We also store comments or reviews, if you choose to leave them.

Who on the team has access

Team members have access to the information you provide us. For example, admins and store managers can access:
  • Order information, such as what was purchased, when it was purchased, and where it should be shipped, and
  • Customer information, such as name, email address, and billing and shipping information.
Team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

In this section you should indicate with whom you are sharing data, and for what purpose. This could include, but is not limited to, statistics, marketing, payment gateways, shipping providers, and third-party embeds.

We share information with third parties, who help us deliver our services and orders; for example --

Payments

In this subsection you should indicate which third-party payment processors you are using to support in-store payments, as they may deal with customer data. We've included PayPal as an example, but you should delete it if you're not using PayPal.

We accept payments via PayPal. When processing payments some of the data will be passed to PayPal, including information necessary to process or support the payment, such as the purchase total and billing information. Check it out PayPal privacy policy for more details.

Compliance | The Privacy Suite for WordPress

This website uses the Privacy Suite for WordPress from Complianz to collect records of consent. For this functionality your IP address is anonymized and stored in our database. For more information, see the Compliance Privacy Statement.

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